Terms & Conditions – Gintaura
Welcome to Glintaura.
These Terms & Conditions (“Terms”) govern your access to and use of the Glintaura website, https://glintaura.com/, including its content, products, services, features and functionality.
Throughout these Terms, “Glintaura,” “we,” “us,” and “our” refer to Glintaura, and “you,” “your,” or “customer” refers to any person who accesses, browses, registers on or purchases products through our Website.
By accessing, browsing or using our Website, or by placing an order through our Website, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, please do not use the Website or purchase products from Glintaura.
These Terms should be read together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy and Grievance Redressal Policy, which form part of our Website’s terms and policies.
1. About Glintaura
Glintaura is an online brand offering crystals, crystal-related products, spiritual/lifestyle products and related educational and informational content.
Glintaura operates primarily through its online Website and other authorized online channels.
Glintaura does not currently maintain a customer-facing physical retail store or office.
For customer support and business-related communication, please contact:
Email: info@glintaura.com
Website: https://glintaura.com/
2. Acceptance of Terms
By using our Website or placing an order, you agree to comply with these Terms and all applicable laws and regulations.
You represent that:
The information you provide to us is accurate and complete;
You have the legal capacity to enter into a transaction under applicable law;
You will use the Website only for lawful purposes;
You will not misuse the Website or our services;
You will comply with these Terms and applicable policies.
If you use the Website on behalf of another person or entity, you represent that you have authority to do so.
3. Changes to These Terms
Glintaura reserves the right to modify, update or replace these Terms at any time.
The latest version will be published on this page.
It is your responsibility to review the Terms periodically.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Where required by law, appropriate notice will be provided for material changes.
4. Website Use
You may use the Website for lawful personal and legitimate commercial purposes.
You must not:
Use the Website for fraudulent or unlawful activities;
Attempt to gain unauthorized access to the Website or its systems;
Introduce viruses, malware or malicious code;
Interfere with Website security or functionality;
Copy or reproduce Website content without authorization;
Scrape, crawl or systematically extract Website content without permission;
Impersonate another person or business;
Submit false or misleading information;
Attempt to manipulate orders, reviews, promotions or Website functionality;
Use the Website to infringe the rights of Glintaura or any third party.
Glintaura reserves the right to restrict or terminate access where reasonably necessary due to misuse or violation of these Terms.
5. Eligibility
You must have the legal capacity to enter into a contract under applicable Indian law to place an order through the Website.
Where a minor accesses the Website, such use should be undertaken with the involvement and supervision of a parent or legal guardian where required by applicable law.
Glintaura does not knowingly intend to enter into transactions prohibited by applicable law.
6. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colours and other product information displayed on the Website are accurate.
However, some Glintaura products may contain natural crystals or stones.
Natural products may vary in:
Colour;
Shape;
Pattern;
Texture;
Transparency;
Inclusions;
Size;
Weight;
Surface characteristics.
These natural variations do not necessarily constitute defects.
Product photographs may also appear slightly different depending on lighting, photography conditions, monitor settings and device displays.
We reserve the right to correct product descriptions or other information where errors or inaccuracies are identified.
7. Crystal and Spiritual Information Disclaimer
Glintaura may publish educational, cultural, traditional or spiritual information relating to crystals and related practices.
Such information is provided for general informational and educational purposes only.
Glintaura does not guarantee that crystals or related products will:
Diagnose, treat, cure or prevent any disease;
Replace medical or psychological treatment;
Guarantee financial success or wealth;
Guarantee employment or business success;
Guarantee relationship outcomes;
Guarantee manifestation of a particular result;
Guarantee protection from specific events;
Produce a particular spiritual, emotional or personal outcome.
Statements relating to energy, healing, protection, abundance, manifestation, luck, wealth or similar concepts should not be interpreted as guaranteed results or professional advice.
Crystal products should not be used as a substitute for medical, psychological, financial, legal or other professional advice.
You should consult an appropriately qualified professional where professional advice is required.
8. Pricing
Product prices displayed on the Website are subject to change.
Glintaura may change prices, promotions, product availability and other commercial terms at any time, subject to applicable law.
Where applicable, taxes, shipping charges and other mandatory charges will be displayed or communicated before completion of the purchase.
If an obvious pricing or listing error occurs, Glintaura reserves the right to correct the error and, where legally permissible, cancel the affected order.
If payment has already been received for a cancelled order, an appropriate refund will be processed in accordance with applicable law.
9. Orders
When you place an order, you are making an offer to purchase the selected products.
An automated order acknowledgement does not necessarily mean that Glintaura has accepted the order.
Glintaura reserves the right to accept, reject, cancel or limit an order where reasonably necessary, including where:
A product is unavailable;
There is an obvious pricing or listing error;
Fraud or unauthorized activity is suspected;
Customer information is incorrect;
A shipping destination is not serviceable;
The order appears to violate these Terms;
A technical error has occurred;
Required by applicable law.
If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.
10. Customer Information
You agree to provide accurate, complete and current information when placing an order or contacting Glintaura.
This may include:
Name;
Email address;
Mobile number;
Shipping address;
Billing information;
Payment information required by the payment provider;
Other information reasonably necessary to fulfil an order.
You are responsible for reviewing the information before submitting an order.
Glintaura may not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by law.
11. Payment
Payments may be processed through third-party payment gateways or payment service providers.
Available payment methods may include methods displayed at checkout.
Payment providers may process payment information under their own terms and privacy policies.
Glintaura does not intentionally request or store your complete payment-card credentials when such information is processed directly by a third-party payment provider.
12. Shipping and Delivery
Orders will be delivered to the shipping address provided during checkout, subject to courier serviceability.
Delivery estimates are provided in good faith and may vary depending on location, courier availability and circumstances beyond our reasonable control.
Delivery may be affected by:
Courier delays;
Weather;
Natural disasters;
Public holidays;
Transportation disruptions;
Government restrictions;
Incorrect address information;
Customer unavailability;
Other circumstances beyond reasonable control.
For complete information, please refer to our Shipping & Delivery Policy.
13. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Return & Refund Policy.
Customers should review the policy before placing an order.
Certain products may be subject to specific return conditions because of their nature, customization or other legitimate reasons.
Nothing in our Return & Refund Policy or these Terms is intended to remove or restrict any mandatory consumer rights available under applicable law.
14. Damaged, Incorrect or Missing Orders
If you receive a product that is:
Damaged;
Defective;
Incorrect;
Missing;
Materially different from what was ordered;
please contact us promptly at:
We may request photographs, videos, packaging information, order details or other reasonable information to investigate the issue.
Any approved remedy will be handled in accordance with our Return & Refund Policy and applicable law.
15. Natural Crystal Variations
Because some Glintaura products are made from natural stones and crystals, each item may have unique characteristics.
Natural inclusions, lines, variations in colour, minor surface marks, differences in shape and other natural characteristics may occur.
Such variations are not automatically considered defects.
Where exact measurements or specifications are important, relevant information will be provided on the product page where reasonably possible.
16. Product Safety
Customers should use products only for their intended purpose and follow any instructions or warnings provided with the product.
Some products may contain small parts and may not be suitable for young children.
Crystals and related products should not be swallowed or intentionally consumed unless the product is specifically designed and legally marketed for such use.
Glintaura does not recommend using crystal products as substitutes for medical treatment.
17. Intellectual Property
All original content on the Website, including but not limited to:
Glintaura name;
Glintaura logo;
Trademarks;
Product photographs;
Videos;
Graphics;
Designs;
Illustrations;
Product descriptions;
Blog articles;
Website design;
Text;
Other original creative materials;
is owned by, licensed to or lawfully used by Glintaura and may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.
18. Glintaura Trademark
The Glintaura name, logo, branding and other brand identifiers may be protected by trademark or other intellectual-property rights.
Unauthorized use, reproduction, imitation or commercial exploitation of Glintaura branding is prohibited to the extent permitted by applicable law.
19. User Reviews, Comments and Submissions
You may have the opportunity to submit reviews, comments, photographs, videos, testimonials, feedback or other content.
By submitting such content, you represent that:
You have the right to submit it;
It does not infringe third-party rights;
It is not unlawful, fraudulent, defamatory or abusive;
It does not contain malicious software;
It does not improperly disclose another person’s private information.
Subject to applicable law, you grant Glintaura a non-exclusive, royalty-free licence to use, reproduce, display, publish, adapt and distribute submitted content for legitimate business, Website and marketing purposes.
Glintaura may remove User Content that violates these Terms or applicable law.
20. Reviews and Testimonials
Customer reviews and testimonials represent the experiences or opinions of the individuals who submit them.
Individual experiences may differ.
Glintaura does not guarantee that a particular customer will experience the same result described in a review or testimonial.
21. Third-Party Services
The Website may use third-party services, including:
Payment providers;
Courier companies;
Website hosting providers;
Analytics providers;
Advertising platforms;
Email providers;
Technology providers;
Customer-support services.
Third-party services may operate under their own terms and privacy policies.
Glintaura is not responsible for independent third-party policies or services except where responsibility cannot legally be excluded.
22. Third-Party Links
Our Website may contain links to third-party websites.
Such links may be provided for convenience or informational purposes.
Glintaura does not necessarily endorse or control third-party websites.
You should review the relevant third party’s terms and privacy policy before using its services.
23. Website Availability
We aim to maintain a reliable Website but do not guarantee that the Website will always be:
Available;
Uninterrupted;
Error-free;
Completely secure;
Free from harmful components.
Temporary interruptions may occur because of maintenance, technical problems, security incidents or circumstances beyond our reasonable control.
24. Accuracy of Website Information
We make reasonable efforts to keep Website information accurate.
However, the Website may occasionally contain typographical errors, inaccuracies or omissions relating to:
Product descriptions;
Prices;
Availability;
Promotions;
Shipping information;
Product specifications;
Other Website content.
We reserve the right to correct or update such information subject to applicable law.
25. Promotions and Discount Codes
Promotional offers and discount codes may have additional terms.
Unless expressly stated otherwise:
Promotions may have expiry dates;
Certain products may be excluded;
Discount codes may have usage limitations;
Offers may not be combined;
Promotional offers may be withdrawn where legally permissible.
Specific promotional terms displayed with an offer will apply to that promotion.
26. Prohibited Activities
You must not use the Website to:
Commit fraud;
Violate applicable laws;
Infringe intellectual-property rights;
Harass or threaten others;
Upload malicious software;
Attempt unauthorized access;
Scrape or systematically copy Website content;
Collect personal information without authorization;
Send spam or phishing communications;
Manipulate reviews;
Create fraudulent orders;
Circumvent security measures;
Abuse promotional offers;
Impersonate another person or organization;
Interfere with Website operation.
Glintaura may take appropriate action where prohibited activities are identified.
27. Privacy
Your use of the Website and submission of personal information is governed by our Privacy Policy.
Our Privacy Policy explains how Glintaura collects, uses, processes, stores and protects personal information.
By using the Website, you acknowledge that you have reviewed our Privacy Policy.
28. Limitation of Liability
To the maximum extent permitted by applicable law, Glintaura shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or products, including loss of profits, business opportunities, data or goodwill.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Where liability cannot be excluded, it will be limited to the maximum extent permitted by applicable law.
29. No Guarantee of Results
Glintaura does not guarantee specific:
Spiritual results;
Emotional results;
Financial results;
Professional results;
Relationship results;
Health results;
Manifestation results;
Personal outcomes.
Any information about traditional crystal associations or spiritual practices is provided for informational purposes only.
Individual experiences vary.
30. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Glintaura and its owners, employees, contractors, service providers and affiliates from claims, losses, liabilities or reasonable expenses arising from:
Your violation of these Terms;
Your unlawful use of the Website;
Your User Content;
Your violation of third-party rights;
Fraudulent or unauthorized activities carried out by you.
This provision applies only to the extent permitted by law.
31. Suspension or Termination
Glintaura may restrict or terminate access to the Website where reasonably necessary, including where:
These Terms are violated;
Fraud or abuse is suspected;
Website security is threatened;
Required by law;
Continued access creates a legitimate risk to Glintaura or other users.
Termination will not affect rights or obligations that arose before termination.
32. Force Majeure
Glintaura shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:
Natural disasters;
Floods;
Earthquakes;
Fires;
Epidemics or pandemics;
War;
Civil unrest;
Strikes;
Transportation disruptions;
Government restrictions;
Internet or power failures;
Courier disruptions;
Cyber incidents;
Other circumstances beyond reasonable control.
Nothing in this provision removes any mandatory consumer rights under applicable law.
33. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or severed to the minimum extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
34. Waiver
If Glintaura does not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce that provision later.
35. Entire Agreement
These Terms, together with our:
Privacy Policy;
Shipping & Delivery Policy;
Return & Refund Policy;
Grievance Redressal Policy;
Other policies expressly incorporated into the Website;
constitute the agreement governing your use of the Website and purchase of products from Glintaura, subject to applicable law.
36. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection laws and other mandatory legal requirements.
Nothing in these Terms is intended to deprive a consumer of any mandatory statutory rights or remedies available under applicable law.
37. Dispute Resolution
If you have a dispute or complaint concerning an order, product or service, we encourage you to first contact Glintaura so that we can attempt to resolve the matter directly.
Please contact:
Nothing in this section prevents a consumer from exercising any statutory right or remedy available under applicable law.
38. Consumer Rights
Nothing in these Terms is intended to exclude, restrict or waive any consumer rights that cannot legally be excluded or waived.
Glintaura will comply with applicable consumer-protection requirements relating to its e-commerce activities.
39. Grievance Redressal
For complaints, concerns or grievances relating to Glintaura, please contact:
Email: info@glintaura.com
Grievance Officer: To be designated and published by Glintaura before commencing applicable e-commerce operations.
Address: Glintaura’s applicable business/registered address will be published when required and available.
We will make reasonable efforts to acknowledge and address complaints within the timelines required by applicable law.
40. Electronic Communications
When you interact with Glintaura electronically, including placing an order or contacting us by email, you consent to receiving electronic communications where permitted by law.
These may include:
Order confirmations;
Payment notifications;
Shipping updates;
Customer-service communications;
Transactional notices;
Policy updates;
Other service-related communications.
Marketing communications will be handled in accordance with applicable law and available consent or opt-out mechanisms.
41. Electronic Records
Electronic records, including order confirmations, invoices, communications and Website records, may be maintained and relied upon as evidence of transactions and communications to the extent permitted by applicable law.
42. Customer Support
For questions relating to products, orders, payments, shipping, returns, refunds or Website issues, contact:
Email: info@glintaura.com
Please include your order number where applicable so that we can assist you efficiently.
43. Changes to the Service
Glintaura reserves the right to modify, suspend or discontinue any part of the Website, including products, features, content or services, subject to applicable law.
Glintaura shall not be liable for such changes except where liability cannot legally be excluded.
44. Contact Information
Glintaura
Website: https://glintaura.com/
Email: info@glintaura.com
Customer Support: info@glintaura.com
Glintaura currently operates primarily as an online business and does not maintain a customer-facing physical office or retail store.
Any required legal or business address will be displayed on the Website when applicable.
45. Final Acceptance
By accessing the Glintaura Website, using our services or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions, subject to your rights under applicable law.
Last Updated: September 6, 2026