Return & Refund Policy
At Glintaura, we want you to have a positive shopping experience. This Return & Refund Policy explains when products purchased through https://glintaura.com/ may be returned, replaced or refunded.
Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable law.
1. Eligibility for Returns
A return may be accepted where the product:
Arrives damaged;
Is defective;
Is materially different from the product ordered;
Is missing from the shipment;
Is otherwise eligible under the applicable product listing or policy.
Certain products may not be eligible for return because of their nature, hygiene considerations, customization, consumable characteristics or other legitimate reasons, subject to applicable law.
2. Return Request Period
If your order arrives damaged, defective, incorrect or incomplete, please contact us within 48 HOURS of delivery.
Requests received after the applicable period may be considered only where required by applicable law or at Glintaura’s discretion.
3. Evidence Required
To investigate a return request, Glintaura may request:
Order number;
Customer name;
Photographs;
Unboxing video;
Photographs of shipping packaging;
Product photographs;
Description of the issue;
Other reasonable information necessary to investigate the claim.
An unboxing video may be helpful when investigating damage or missing-product claims, but statutory consumer rights will not be denied solely because a customer does not have an unboxing video where such denial would conflict with applicable law.
4. Damaged Products
If your product arrives damaged:
Take photographs of the outer package;
Take photographs of the damaged product;
Preserve the packaging;
Contact us promptly at info@glintaura.com;
Provide your order number and relevant evidence.
We will investigate the claim and determine the appropriate remedy in accordance with applicable law and this policy.
5. Wrong Product
If you receive a product different from what you ordered, contact us at:
If verified, Glintaura may arrange an appropriate replacement, return or refund, subject to availability and applicable law.
6. Missing Products
If an item appears to be missing from your order, contact us promptly.
We may verify:
Packing records;
Order details;
Shipment weight;
Courier records;
Delivery information.
Where a missing product is verified, an appropriate remedy will be provided in accordance with applicable law.
7. Natural Crystal Variations
Many Glintaura products may contain natural crystals or stones.
Natural differences in:
Colour;
Shape;
Pattern;
Inclusions;
Texture;
Transparency;
Size;
Weight;
may occur.
Such natural characteristics are not automatically considered defects.
Product photographs may also vary slightly due to lighting, photography and display settings.
8. Products That May Be Non-Returnable
Subject to applicable law, certain products may be non-returnable, including products that are:
Customized or personalized;
Made specifically to customer specifications;
Used or damaged after delivery through customer misuse;
Returned without required components where those components are necessary;
Otherwise identified as non-returnable on the product page.
Nothing in this section removes a customer’s rights relating to defective, damaged, misrepresented or otherwise non-conforming goods where such rights are protected by law.
9. Return Condition
Where a return is approved, the product may generally need to be returned:
In its original condition;
With original packaging where reasonably possible;
With included accessories;
With certificates or documentation where supplied;
Without customer-caused damage.
Products damaged through misuse, alteration or improper handling may not qualify for a voluntary return, subject to applicable law.
10. Return Shipping
Where the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights, Glintaura will determine the appropriate return-shipping arrangement in accordance with applicable law.
For voluntary returns not required by law, return-shipping costs may be the customer’s responsibility where clearly disclosed before purchase.
11. Refunds
If a refund is approved, it will generally be processed using the original payment method where reasonably possible.
Refund processing times may depend on:
Payment provider;
Bank;
Card issuer;
UPI provider;
Payment gateway;
Other financial institution.
Glintaura cannot control processing times imposed by third-party financial institutions.
12. Refund Timing
Once a refund is approved, Glintaura will initiate the refund within the applicable processing period.
The amount may take additional time to appear in your account depending on your payment provider or financial institution.
13. Refund Deductions
Where legally permissible, certain amounts may be deducted from a refund if they relate to:
Customer-requested additional services;
Non-refundable charges clearly disclosed before purchase;
Customer-caused damage;
Unauthorized modifications;
Other legitimate deductions permitted by applicable law.
No deduction will be made where prohibited by law.
14. Exchange or Replacement
Where appropriate and available, Glintaura may offer:
Replacement;
Exchange;
Refund;
Store credit where legally permissible and agreed;
Another appropriate remedy.
The remedy will depend on the circumstances, product availability and applicable law.
15. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation may not be possible after dispatch or where fulfilment has already progressed.
Any refund resulting from an approved cancellation will be handled according to applicable law and payment-processing timelines.
16. Fraudulent or Abusive Return Requests
Glintaura reserves the right to investigate suspicious or potentially fraudulent return claims.
This may include claims involving:
Repeated abuse of return policies;
Product substitution;
False damage claims;
Unauthorized chargebacks;
Intentional misuse;
Fraudulent information.
Any action taken will be subject to applicable law.
17. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes statutory consumer rights available under applicable Indian law.
Where applicable law provides a consumer with a right to repair, replacement, refund or another remedy, that right will continue to apply.
18. How to Request a Return or Refund
Email:
Please include:
Subject: Return/Refund Request – [Order Number]
Include:
Order number;
Name;
Registered email;
Phone number;
Product name;
Reason for request;
Photographs/videos where relevant.