Glintaura (“Glintaura,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit or use https://glintaura.com/ (the “Website”), contact us, place an order, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. About Glintaura

Glintaura is an online brand offering crystals, crystal-related products, spiritual lifestyle products, and educational content.

Glintaura currently operates primarily online and does not maintain a customer-facing physical retail store or office.

Website: https://glintaura.com/
Email: info@glintaura.com

Where applicable, additional business or legal details will be displayed on the Website as required by applicable law.

2. Information We Collect

Depending on how you interact with Glintaura, we may collect information such as:

Information You Provide Directly

When you place an order, contact us, create an account, submit a form, or otherwise interact with us, you may provide:

• Full name

• Email address

• Mobile or telephone number

• Billing and shipping address

• Order and purchase information

• Payment-related information

• Account information, where applicable

• Reviews, feedback, comments, photographs, or other content you voluntarily submit

• Information included in your communications with us

We only request information that is reasonably necessary for the relevant purpose.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring or exit pages

• Approximate usage information

• Date and time of Website visits

• Interaction with Website features

The exact information collected may depend on your browser, device, Website configuration, analytics tools, and other technologies in use.

3. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Confirming purchases and payments

• Delivering products

• Providing customer support

• Responding to enquiries and complaints

• Processing returns, refunds, replacements, or exchanges

• Maintaining customer and transaction records

• Improving our Website, products, services, and customer experience

• Understanding Website usage and performance

• Preventing fraud, abuse, unauthorized activity, and security incidents

• Sending service-related communications

• Sending marketing or promotional communications where permitted and where required consent has been obtained

• Managing reviews, feedback, and user-submitted content

• Complying with applicable legal and regulatory requirements

• Protecting our rights, property, Website, customers, and business

We will not use your personal information for purposes materially different from those communicated to you without an appropriate legal basis or notice where required.

4. Payment Information

When you make a purchase, payment may be processed through third-party payment service providers.

Glintaura may receive transaction-related information necessary to confirm and manage your payment, but payment credentials such as complete card numbers, CVV numbers, UPI credentials, passwords, or banking authentication credentials are generally handled directly by the applicable payment provider.

You should review the privacy policies and terms of the payment provider you use.

5. Shipping and Delivery Information

To fulfil an order, we may share necessary information such as your name, contact details, and delivery address with relevant logistics, courier, shipping, or fulfilment service providers.

Such information is shared only to the extent reasonably necessary to deliver your order and provide related services.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Keep the Website functioning properly

• Remember preferences

• Understand Website traffic and usage

• Improve Website performance

• Measure marketing effectiveness

• Provide relevant Website functionality

Some cookies may be placed by third-party service providers used by the Website.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some Website functionality.

7. Analytics and Website Improvement

We may use analytics or similar technologies to understand how visitors interact with our Website.

This may help us understand:

• Which pages are visited

• How visitors navigate the Website

• Which features are useful

• Website performance

• General traffic trends

• How we can improve the customer experience

Where third-party analytics services are used, information may be processed according to their respective privacy policies.

8. Marketing Communications

Where permitted by applicable law, Glintaura may send promotional communications about products, educational content, offers, or other updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us at:

Email: info@glintaura.com

Even if you opt out of marketing communications, we may still send essential service-related communications concerning your orders, transactions, account, security, or other necessary matters.

9. How We Share Personal Information

We do not sell your personal information as a standalone product.

We may share necessary information with trusted third parties where reasonably required to operate our business, including:

• Payment processors

• Courier and logistics providers

• Website hosting and technology providers

• E-commerce service providers

• Analytics and performance providers

• Customer-support service providers

• Marketing or communication service providers

• Professional advisers

• Government authorities, regulators, courts, or law-enforcement agencies where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

10. Third-Party Services and Links

Our Website may contain links, integrations, payment options, social-media features, or other services operated by third parties.

When you interact with a third-party service, that third party may process your information under its own privacy policy and terms.

Glintaura is not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review the privacy policy of any third-party service before providing personal information.

11. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account, device, passwords, and other credentials.

12. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions

• Providing customer support

• Maintaining business and transaction records

• Resolving disputes

• Preventing fraud and abuse

• Complying with legal, tax, accounting, or regulatory obligations

• Establishing, exercising, or defending legal claims

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about the personal data we process

• Requesting correction of inaccurate or incomplete information

• Requesting deletion of personal information where legally applicable

• Withdrawing consent where processing is based on consent

• Opting out of certain marketing communications

• Raising concerns or complaints regarding the processing of your personal information

Requests may be submitted to:

Email: info@glintaura.com

We may need to verify your request before taking action to protect your information and prevent unauthorized requests.

Certain requests may be subject to legal limitations or exceptions.

14. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent by contacting us at:

Email: info@glintaura.com

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

Depending on the nature of the information and the service involved, withdrawing consent may affect our ability to provide certain services or fulfil certain requests.

15. Children’s Privacy

Our Website is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us at:

info@glintaura.com

We will take reasonable steps to review and address the matter where appropriate.

16. User Reviews, Photos, and Testimonials

If you voluntarily submit a product review, testimonial, photograph, video, comment, or other content to Glintaura, the information you provide may be displayed publicly where you have given permission or where the submission is intended for public display.

Please avoid submitting sensitive personal information or information you do not want to be publicly visible.

If you wish to request removal or correction of content you have submitted, contact us at info@glintaura.com.

17. International Data Processing

Some third-party service providers used by Glintaura may process information on servers or systems located outside India.

Where personal information is transferred or processed outside India, Glintaura will take reasonable steps to handle such processing in accordance with applicable law.

18. Data Breaches and Security Incidents

If Glintaura becomes aware of a personal-data security incident affecting personal information, we will take reasonable steps to investigate, mitigate, and respond to the incident and provide notices where required by applicable law.

19. Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful requests from authorities

• Enforce our Terms & Conditions

• Investigate suspected fraud or misuse

• Protect the rights, safety, and property of Glintaura, our customers, or others

• Establish, exercise, or defend legal claims

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, services, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this page.

You should review this page periodically to remain informed about how we handle personal information.

21. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Glintaura
Email: info@glintaura.com
Website: https://glintaura.com/

22. Grievance Redressal

For privacy-related concerns or grievances, please contact us at:

Email: info@glintaura.com