Shipping & Delivery Policy
At Glintaura, we aim to process and deliver your orders safely, accurately and within the estimated timelines communicated at checkout or in your order confirmation.
This Shipping & Delivery Policy explains how orders placed through https://glintaura.com/ are processed and delivered.
1. Order Processing
After you place an order, Glintaura will process the order subject to:
Product availability;
Successful payment confirmation;
Verification of order information where necessary;
Shipping serviceability;
Compliance with applicable laws and our policies.
Orders are generally processed within 24 Hours after confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
2. Delivery Time
Estimated delivery timelines will depend on the delivery location, courier service and other circumstances.
Typical estimated delivery: 5–6 business days within India.
Remote areas, special service zones and locations affected by logistical restrictions may require additional time.
Delivery estimates are not guaranteed unless expressly stated otherwise.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout or otherwise communicated before order completion.
Glintaura may offer:
Free shipping;
Flat-rate shipping;
Location-based shipping;
Promotional shipping offers;
Other shipping arrangements.
Shipping charges may change from time to time.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
Name;
House/flat number;
Building name;
Street;
Locality;
City;
State;
PIN code;
Mobile number.
Glintaura is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.
5. Courier Partners
Glintaura may use third-party courier and logistics companies to deliver orders.
The courier provider may contact you regarding:
Delivery attempts;
Address confirmation;
Delivery instructions;
Tracking;
OTP verification where applicable.
Courier providers operate under their own terms and operational procedures.
6. Order Tracking
Where tracking is available, Glintaura may provide a tracking number or tracking link.
Tracking information is generally provided by the applicable courier provider and may take some time to update.
If tracking information does not update for an unusual period, contact us at:
7. Failed Delivery
A delivery may fail because of:
Incorrect address;
Incorrect PIN code;
Incorrect telephone number;
Recipient unavailable;
Customer refusing delivery;
Courier access restrictions;
Repeated unsuccessful delivery attempts;
Customer requesting cancellation;
Other circumstances beyond our reasonable control.
Where an order is returned to Glintaura because of customer-provided incorrect information or repeated failed delivery attempts, additional shipping charges may apply before re-dispatch, where legally permissible.
8. Delayed Deliveries
Delivery may be delayed because of:
Weather;
Natural disasters;
Floods;
Strikes;
Transportation disruptions;
Public holidays;
Government restrictions;
Courier operational issues;
High seasonal demand;
Incorrect address;
Remote-area delivery;
Other circumstances beyond our reasonable control.
Glintaura will make reasonable efforts to assist with delayed orders.
9. Damaged Package
If your package appears visibly damaged at delivery, where possible:
Photograph the package before opening it;
Record relevant damage;
Open the package carefully;
Photograph/video the product and packaging;
Contact Glintaura as soon as reasonably possible.
Email:
Please include your order number.
10. Wrong, Missing or Defective Product
If you receive:
The wrong product;
A missing item;
A materially damaged product;
A defective product;
A product materially different from your order;
contact us at:
We may request photographs, videos, packaging information and other details reasonably required to investigate the issue.
Any remedy will be handled according to our Return & Refund Policy and applicable law.
11. International Shipping
If international shipping is offered, the customer may be responsible for applicable customs duties, import taxes, local charges or other governmental fees unless expressly stated otherwise.
International delivery times may vary considerably.
12. Delivery Confirmation
Depending on the courier service, delivery may be confirmed through:
Signature;
OTP;
Delivery scan;
Photograph;
Courier confirmation;
Other delivery verification methods.
Once delivery is confirmed by the courier, Glintaura may investigate any subsequent delivery dispute using the available courier records.
13. Address Changes
If you need to change your shipping address after placing an order, contact:
Address changes may not be possible after an order has been dispatched.
If the courier cannot redirect the shipment, the original delivery address may remain applicable.
14. Cancellation Before Dispatch
If you wish to cancel an order before dispatch, contact us as soon as possible.
Cancellation is not guaranteed after order processing or dispatch has begun.
Approved cancellations and refunds will be handled according to our Return & Refund Policy and applicable law.
15. Natural Crystal Products
Glintaura may sell natural crystals and stones.
Natural products may contain variations in:
Colour;
Pattern;
Inclusions;
Shape;
Texture;
Size;
Weight.
Such natural variations are not necessarily shipping damage or product defects.
16. Contact
For shipping and delivery questions:
Glintaura
Email: info@glintaura.com
Website: https://glintaura.com/
17. Changes to This Policy
Glintaura may update this Shipping & Delivery Policy from time to time.
The updated version will be posted on this page with a revised effective date.